As Sara and I discussed some of our current projects and usability challenges with Brian, he reminded us that one of the values of training another group of employees is that it refreshes our corporate memory.
He reminded us that while eleven employees had gone through the training in the last year, two of those have since pursued new job opportunities beyond the organization and two have moved into slightly different job roles since taking the training.
Training new people refreshes again the organization’s collective understanding of what it means to develop a product side by side with the user of the product. Having additional folks trained also ensures that those engaged with the work of developing products and services are empowered with the knowledge and skills to do the work efficiently and effectively.
Having taken the same class last February, Sara and I continue to be surprised at what is again reinforced for us in the midst of each training. Whether it’s questions of clarification that come up or different nuggets of knowledge that the new teams latch onto, widening the circle of employees with this knowledge and skill base broadens and deepens our total corporate memory and practice.
I hope in the coming weeks and months you will have the opportunity to not just hear what folks in the most recent class took away, but to work alongside of them as they put into practice their new found knowledge and skills. Until that time, take the opportunity to ask those who took part what they learned, or better yet, ask them to show you.
There is a lot we can learn from this new class of user experience professionals, and I for one, can’t wait.
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